Terms & Conditions

Welcome to THE MARKETING PLUG. Thank you for taking the time to review the following Policies, Terms and Conditions listed below for Website Design and Marketing Services.


The initial web design is free, however there is a monthly web management fee for all websites in this program. This is to be paid by the client to The Marketing Plug on a monthly basis via an auto-billing service. Any additional costs incurred by running day-to-day operations (email software, marketing software, etc.) will be paid by the client. We love working with entrepreneurs that are serious about their business endeavors. Since designing a high-quality website requires so much investment on our end, the client is contractually bound to pay at least 12 months of monthly management fees. Clients may upgrade or downgrade their web management package at any time during the first 12 months of service, but clients cannot cancel within the first 12 months without paying their balance in full. The monthly web management package is contractually binding for a minimum of 12 months. In the event that you want to cancel this arrangement, the remaining balance will become immediately due. At the end of the first 12 months, this contract will be on a month-to-month basis.

In the event that No Money Down Website clients refuse or are unable to pay in a timely manner, The Marketing Plug reserves the right to unpublish the website, revoke client access to website and/or take complete ownership of the website. The Marketing Plug will not transfer domain ownership or site ownership rights.

Cancellation of the monthly management fee will result in the cancellation of the client’s entire website. Upon cancellation of the No Money Down Web Design program, The Marketing Plug reserves the right to assume ownership of all web assets.


Payment in advance is required for all services. The Client Organization agrees to make all “One-time Services” payment in advance either purchasing directly in our website, or by our online gateway at the moment of signing any Agreement, in order to get started with any service. The Client Organization agrees to pay “Monthly Services” by automatic credit card transactions. Invoices will include monthly fees and any additional fees for any additional service that have been purchased by The Client Organization. Invoices will be issued and automatic transactions processed on the Renewal Date. The Marketing Plug reserves the right to assess and collect late-payment charges of 10% per month on past due balances.


All agreements may be terminated with or without cause by either party upon thirty (30) days written notice. All services provided in advance will be charged upon early termination. Clients will receive 100% or partial refund if we have not fulfilled our obligations to deliver the work required under the agreement. Read Refund Policy below.

The Marketing Plug reserves the right to cancel any agreement on projects that are abandoned or lay dormant for more than 30 days with or without notice.


The Marketing Plug does not provide refunds. All sales are final. A project may be split into monthly payments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. All digital marketing packages including SEO and Social Media are not refundable, but the client may cancel with a notice written 30 days in advance. Read Cancellation Policy above.

We do not offer any refund for services already delivered, started, or any other miscellaneous charges which are non-recoverable for The Marketing Plug. No payment will be refunded once an initial draft is provided. There are no partial refunds for projects mid-way through a milestone phase.

There are no refunds or credits of any kind for Search Engine Optimization (SEO), Pay-Per-Click (PPC), Social Media Marketing (SMM), Email Marketing, or any other third-party online marketing service even if a fee was paid in advance. After a payment is made, there are no exceptions to our refund policy.

Web design and development demand extensive resources and incur internal expenses. Therefore once a payment or deposit is made, it is non-refundable. Payment for hosting is non-refundable.

We do not offer refunds on deposits or payments for projects that are abandoned or lay dormant for more than 30 days. If you signed up for our services but did not make use of them, then you are still entitled to pay us.

All billing cycles for agreed services will continue until The Client Organization sends a cancellation notice in writing. Read Cancellation Policy above.

  1. You may cancel your Account and terminate the Terms of Service at any time by contacting The Marketing Plug by email.
  2. Upon termination of the Services by either party for any reason:
  • The Marketing Plug will cease providing you with the Services and you will no longer be able to access your Account;
  • unless otherwise provided in the Terms of Service, you will not be entitled to any refunds of any Fees, pro rata or otherwise;any outstanding balance owed to The Marketing Plug for your use of the Services through the effective date of such termination will immediately become due and payable in full; and your Store website will be taken offline.
  • If at the date of termination of the Service, there are any outstanding Fees owing by you, you will receive one final invoice via email. Once that invoice has been paid in full, you will not be charged again.
  • We reserve the right to modify or terminate The Marketing Plug Service, the Terms of Service and/or your Account for any reason, without notice at any time. Termination of the Terms of Service shall be without prejudice to any rights or obligations which arose prior to the date of termination.
  • Fraud: Without limiting any other remedies, The Marketing Plug may suspend or terminate your Account if we suspect that you (by conviction, settlement, insurance or escrow investigation, or otherwise) have engaged in fraudulent activity in connection with the use of the Services.


Where there is any delay from the Client Organization to supply content, pictures, videos, or any other material to us which leads to a delay in the completion of work, The Marketing Plug has the right to extend any previously agreed deadlines by a reasonable amount. Read Project Delays for more information.

The Marketing Plug reserves the right to cancel any agreement on projects that are abandoned or lay dormant for more than 30 days with or without notice.


Client Organization must provide all content materials required by us to complete the work. Such materials may include, but are not limited to, written copy, logos, pictures, videos, and other printed material. The Marketing Plug cannot take responsibility for any copyright infringements caused by materials submitted by the client organization. The Marketing Plug will not be liable for any copyright infringements on work that we produce.  We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material. The client is solely responsible for all activity and content such as photos, images, videos, graphics, written content, audio files, code, information, or data uploaded, collected, generated, stored, displayed, distributed, transmitted or exhibited on or in connection with your Account (“Materials”).

For all Copywriting Services (Content Optimization, Web Copywriting, Blog Writing, Press Release, Product Description, etc.), The Marketing Plug will prepare the Content Materials that corresponds to the project set out by the Client Organization in terms of the number of pages, word count, keywords, and style. The Client Organization will receive an initial draft for approval before the completion of all Content Materials. Once the initial draft is approved, The Marketing Plug will complete all additional Content Materials (Web pages, articles, blogs, press releases, etc.) The customer will then have 2 additional revisions to provide changes and final approval.

The Marketing Plug grants the Client Organization the complete rights to display, publish, sell, and reproduce the Content Materials in any form.


Hosting and domains are included in the price for Website Design. Unless specifically requested, we reserve all ownership rights to the domains that we purchase and manage. The client organization can own their domain outright by obtaining their own domain and hosting through us or a third-party company of their choice. If The Marketing Plug purchases a domain on client organization’s behalf, The Marketing Plug reserves the right to maintain ownership of the domain, even after a business arrangement expires. In order to transfer ownership of domains, The Marketing Plug reserves the right to charge resale prices and transfer fees at their sole discretion.


We are pleased to offer you the opportunity to make 3 major revisions to the design. Our website development phase is flexible and allows certain variations to the original specification. However, any major deviation from the approved design will be charged at the rate of $175.00 per hour.


Any time frames or estimates that we give are contingent upon your full co-operation and complete and final content in photography for the work pages.

During development, there is a certain amount of feedback required in order to progress to subsequent phases. It is required that a single point of contact be appointed from your side and be made available on a daily basis in order to expedite the feedback process.

If The Client fails to provide content materials, pictures, or any other information that will cause a delay of over 3 days in the project, there will be a waiting period of 30 days to reinstate your project into the pipeline.

On completion of the work, you will be notified and have the opportunity to review it. Nothing will be published without approval. You must notify us in writing of any unsatisfactory points within 7 days of such notification.

Once the final revision is approved, work cannot subsequently be rejected and the contract will be considered completed. Client organization will receive website files, logins, and passwords of their website.


The client organization must obtain all necessary permissions and authorities in respect of the use of all copy, graphic images, registered company logos, names and trademarks, or any other material supplied to us.

The Marketing Plug will not be responsible of any claims or legal actions related to the content, graphic images, videos, registered company logos, names and trademarks, or any other material on your website or social media pages.


Once the website is published, The Marketing Plug grants the client organization the license to use the website and its related software and contents for the life of the website.


The Marketing Plug (and any subcontractors we engage) will not at any time divulge any information that is proprietary to the client organization and will protect such information as confidential.


Any additional expense will be reimbursed to The Marketing Plug by the client organization including but not limited to the purchase of templates, third party software, stock photographs, fonts, domain name registration, web hosting or comparable expenses.


If any provision, or portion of the provision, in these Terms of Service is, for any reason, held to be invalid, illegal or unenforceable in any respect, then such invalidity, illegality or unenforceability will not affect any other provision (or the unaffected portion of the provision) of the Terms of Service, and the Terms of Service will be construed as if such invalid, illegal or unenforceable provision, or portion of the provision, had never been contained within the Terms of Service.